Delivery and Returns
Welcome to our Delivery Information page at JP Orkney. We’re committed to ensuring that your Orkney produce reaches you in a timely and hassle-free manner with easy delivery and returns.
We understand that delivery is a crucial part of your online shopping experience, and we’ve partnered with Royal Mail to provide you with reliable and affordable delivery options.
Delivery Speed
At JP Orkney Produce, we offer flat rate Royal Mail 2nd Class delivery to all our customers in the United Kingdom. This means that no matter the size of your order, you can expect it to arrive at your doorstep quickly and efficiently.
Delivery Fees
For orders under £30, we charge a nominal delivery fee of £3.99. However, we believe in rewarding our customers who choose to experience more of what Orkney has to offer. That’s why we offer free UK delivery on all orders over £30.
Our partnership with Royal Mail ensures that your order is handled with care and delivered to you in perfect condition. So whether you’re booking a tour to explore the breathtaking beauty of Orkney or ordering some of our locally sourced produce, you can rest assured that your delivery is in safe hands.
International Delivery
Our delivery system presently supports various regions, categorised under different zones based on the Royal Mail shipping guidelines.
If you would like to request an additional shipping zone, please contact us. We will consider all requests for new zones.
Here are the zones we ship to, along with the costs associated with differing parcel weights:
| Destination | Weight | Cost |
|---|---|---|
| World Zone 1 (Currently supporting Canada) | up to 1kg | £26.35 |
| 1kg – 2kg | £29.25 | |
| 2kg – 5kg | £39.95 | |
| World Zone 2 (Currently supporting Australia & New Zealand) | up to 1kg | £24.95 |
| 1kg – 2kg | £31.40 | |
| 2kg – 5kg | £43.70 | |
| World Zone 3 – USA | up to 1kg | £26.45 |
| 1kg – 2kg | £33.15 | |
| 2kg – 5kg | £46.00 | |
| Europe Zone 1 (Republic of Ireland, France, Germany, Corsica, Denmark, Monaco) | up to 2kg | £15.60 |
| 2kg – 5kg | £18.70 | |
| Europe Zone 2 & 3 | up to 2kg | £21.70 |
| 2kg – 5kg | £34.35 |
Kindly note that “World Zone 1” currently supports only Canada but could be extended if needed. “World Zone 2” currently supports Australia and New Zealand.
Our ultimate goal is to make your experience of shopping with us as smooth and enjoyable as possible. You’re more than just a customer to us – you’re a valued member of our company family, which is why we’re committed to keeping channels of communication open.
Should you have any questions or need further assistance about delivery or any other aspect of our service, please don’t hesitate to reach out to us. We’re here to help every step of the way!
Christmas Last Posting Dates 📮🎄
We understand that ensuring your Orkney delights reach you in time for Christmas is paramount. Therefore, we’ve put together a Christmas posting schedule to guide you through the ordering process now that the festive season is around the corner!
UK Dates
Here are the last UK safe order dates to guarantee your parcels will be dancing by your Christmas tree:
- Free Postage: Place your orders on or before Monday, 18th December @12pm. We’ll take care of the rest!
- 1st Class: We recommend getting your orders in before Wednesday, 20th December @12pm for peace of mind.
- Special Delivery: The final tinsel-sprinkled call for orders is Thursday, 21st December @12pm.
Europe: Last Posting Dates
Please place your order by the end of the day on the 8th of December.
Canada, USA, Australia & New Zealand: Last Posting Dates
Please place your order by the end of the day on the 6th of December.
These important dates ensure we can deliver our promise to you – to fill your Christmas with the essence and spirit of the Orkney Islands.
We advise placing your orders as early as possible to circumvent any disappointment. After all, Christmas is a special time, sparked with anticipation, excitement, and needless to say, surprises in the form of JP Orkney treasures!
Abiding by these dates ensures Santa’s sleigh can carry the joy of Orkney straight to you before the magical night.
We’re here to help, so if you have any questions or concerns related to the Christmas posting schedule, delivery, or anything else, feel free to connect with us. Remember, the spirit of Christmas isn’t just about the treasures that find their way under your tree, but also about the festive journey and the memorable experiences surrounding them.
Stay enchanted and await the special delivery from Orkney, heading your way to light up your Christmas!
Returns Policy
At JP Orkney Tours, we take great pride in the quality of our produce. However, we understand that there may be occasions when you need to return an item. In the unlikely event that you receive damaged or faulty produce, we’re here to help.
We accept returns for damaged or faulty items. If you find that your produce is not up to standard, please contact us within 7 days of receiving your order. Our team will guide you through the returns process and ensure that your issue is resolved promptly.
Please note that due to the nature of our products, we can only accept returns for damaged or faulty items. We’re unable to accept returns for change of mind. This does not affect your statutory rights.
When contacting us about a return, please provide as much information as possible, including your order number, the item in question, and a description of the issue. This will help us to handle your return quickly and efficiently.
Thank you for your understanding and cooperation. We appreciate your support of JP Orkney Tours and our commitment to quality.
If you need to contact us about a return, please visit our ‘Contact Us’ page. We’re here to ensure your experience with JP Orkney Tours is a positive one, from ordering to delivery and beyond.
Thanks for reading our delivery and returns information.
If you’re ready to explore our range of tours or try our local produce, visit our ‘Tours’ on our sister site and ‘Produce’ pages.